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	<title>Comments on: The Call of Call Center Agents</title>
	<atom:link href="http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/</link>
	<description>A former law student, a film graduate, an activist</description>
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		<title>By: Leirbag MOnserate</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-280936</link>
		<dc:creator>Leirbag MOnserate</dc:creator>
		<pubDate>Thu, 28 Jan 2010 06:48:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-280936</guid>
		<description>i think one of the detrimental effects that could developed by call center agents is burnout.</description>
		<content:encoded><![CDATA[<p>i think one of the detrimental effects that could developed by call center agents is burnout.</p>
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		<title>By: tonsky</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-278067</link>
		<dc:creator>tonsky</dc:creator>
		<pubDate>Fri, 11 Dec 2009 06:15:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-278067</guid>
		<description>lahat ng sinabi nya totoo...no one dreamed of being in a call center.parang &quot;mas ok na &#039;to kesa sa wla&quot; ang karamihang sinasabi ng mga pumapasok dito. pero pwede ring gawin talaga &#039;tong career para sa iba. ang call center ay di para sa lahat. pero may iba talaga na gumanda ang buhay dahil d2. i&#039;d been working in call center for 5 years, as agent,tl, qa. pero alam ko na hindi ito ung gusto kung work, so i saved while i&#039;m working. then nag aral ako ng culinary...and i am enjoying the work i have right now..iba tlaga pag masaya ka sa ginagawa mo.</description>
		<content:encoded><![CDATA[<p>lahat ng sinabi nya totoo&#8230;no one dreamed of being in a call center.parang &#8220;mas ok na &#8216;to kesa sa wla&#8221; ang karamihang sinasabi ng mga pumapasok dito. pero pwede ring gawin talaga &#8216;tong career para sa iba. ang call center ay di para sa lahat. pero may iba talaga na gumanda ang buhay dahil d2. i&#8217;d been working in call center for 5 years, as agent,tl, qa. pero alam ko na hindi ito ung gusto kung work, so i saved while i&#8217;m working. then nag aral ako ng culinary&#8230;and i am enjoying the work i have right now..iba tlaga pag masaya ka sa ginagawa mo.</p>
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		<title>By: wentot</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-275625</link>
		<dc:creator>wentot</dc:creator>
		<pubDate>Mon, 02 Nov 2009 14:28:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-275625</guid>
		<description>hi, thanks for posting this on your blog.  I never expect that a politician is concerned about the welfare of BPO workers.  I thought na goverment income generator lang ang tingin nila sa bpo workers.  Can I post this on my blog as well.  thanks</description>
		<content:encoded><![CDATA[<p>hi, thanks for posting this on your blog.  I never expect that a politician is concerned about the welfare of BPO workers.  I thought na goverment income generator lang ang tingin nila sa bpo workers.  Can I post this on my blog as well.  thanks</p>
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		<title>By: Eric Garcellano</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-274133</link>
		<dc:creator>Eric Garcellano</dc:creator>
		<pubDate>Mon, 26 Oct 2009 13:49:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-274133</guid>
		<description>Hi Bikoy,

Thanks for posting this one on your blog.  I posted the speech as well on my FB account.  Of course down at the bottom I clearly expressed where I got the speech.</description>
		<content:encoded><![CDATA[<p>Hi Bikoy,</p>
<p>Thanks for posting this one on your blog.  I posted the speech as well on my FB account.  Of course down at the bottom I clearly expressed where I got the speech.</p>
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		<title>By: Victor</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-272048</link>
		<dc:creator>Victor</dc:creator>
		<pubDate>Thu, 15 Oct 2009 04:12:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-272048</guid>
		<description>Nag-file ang Kabataan Partylist ng isang bill sa Congress, &quot;BPO Workers&#039; Welfare and Protection Act of 2009&quot;³ http://kabataanpartylist.com/blog/solon-files-bill-ensuring-bpo-workers-welfare-protection/</description>
		<content:encoded><![CDATA[<p>Nag-file ang Kabataan Partylist ng isang bill sa Congress, &#8220;BPO Workers&#8217; Welfare and Protection Act of 2009&#8243;³ <a href="http://kabataanpartylist.com/blog/solon-files-bill-ensuring-bpo-workers-welfare-protection/" rel="nofollow">http://kabataanpartylist.com/blog/solon-files-bill-ensuring-bpo-workers-welfare-protection/</a></p>
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		<title>By: Donnieboy</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-271909</link>
		<dc:creator>Donnieboy</dc:creator>
		<pubDate>Mon, 12 Oct 2009 10:06:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-271909</guid>
		<description>Just wanted to drop you a line to say, I enjoy reading your site.  I thought about starting a blog myself but don&#039;t have the time.
Oh well maybe one day.... &lt;a HREF=&quot;http://fedora-commons.org/confluence/display/~susanbrooks&quot; rel=&quot;nofollow&quot;&gt; :)&lt;/A&gt;</description>
		<content:encoded><![CDATA[<p>Just wanted to drop you a line to say, I enjoy reading your site.  I thought about starting a blog myself but don&#8217;t have the time.<br />
Oh well maybe one day&#8230;. <a HREF="http://fedora-commons.org/confluence/display/~susanbrooks" rel="nofollow"> <img src='http://www.victorvillanueva.net/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </a></p>
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		<title>By: Patrick</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-271549</link>
		<dc:creator>Patrick</dc:creator>
		<pubDate>Mon, 05 Oct 2009 10:35:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-271549</guid>
		<description>Marahil, mas magandang magpasalamat nalang tayo kung anu ang mayroon tayo

Isipin nalang po natin kung walang BPO or kung ano mang outsoursing company sa Pilipinas.. Ano ang trabaho ng karamihan? may maibibigay ba ang gobyerno na mas matinong trabaho? o wag kong ituro lamang ang ating gobyerno, mayroon pa bang ibang kumpanya na gusto pang mag invest dito sa ating bansa? 

Nawala na ang INTEL ang FEDEX sa Pilipinas na may napakaraming empleyado, nung silay nawala, kamustahin natin ang nawalan ng trabaho? 

Ano tatanga nalang kami? At magnanakaw nalang sa mga nagpapakahirap kumita ng pera?</description>
		<content:encoded><![CDATA[<p>Marahil, mas magandang magpasalamat nalang tayo kung anu ang mayroon tayo</p>
<p>Isipin nalang po natin kung walang BPO or kung ano mang outsoursing company sa Pilipinas.. Ano ang trabaho ng karamihan? may maibibigay ba ang gobyerno na mas matinong trabaho? o wag kong ituro lamang ang ating gobyerno, mayroon pa bang ibang kumpanya na gusto pang mag invest dito sa ating bansa? </p>
<p>Nawala na ang INTEL ang FEDEX sa Pilipinas na may napakaraming empleyado, nung silay nawala, kamustahin natin ang nawalan ng trabaho? </p>
<p>Ano tatanga nalang kami? At magnanakaw nalang sa mga nagpapakahirap kumita ng pera?</p>
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		<title>By: gjelo</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-270713</link>
		<dc:creator>gjelo</dc:creator>
		<pubDate>Tue, 15 Sep 2009 05:35:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-270713</guid>
		<description>First of all, I want to thank you for this speech. It is sent internally around with some friends in the office. Yes, I am a call center agent. I never dreamt of becoming one but is encouraged with the economic situation right now.

I am a licensed Social Worker from a Prominent state university. Though licensed, I am still stucked with the BPO industry for one simple reason: survival. Still hoping that all other kinds of jobs, licensed or not would be paid well enough for the kind of work they do, and would compensate well enough the everyday needs. Yet, the system has enclosed us in the ordeal of surviving amongst the fittest. 

I have observed that in some countries, they work hard to party harder. Here in the Philippines, we work to survive. Our politicians always talk about issues of morality and the dirty game of politics. No one talks about agriculture, raising the standard of education, that brain drain still continue, and that more and more people are losing hope of having a better future here.

I wish I have more time to discuss and elaborate everything, but I still need time to sleep. Again, thank you for this message. It is really inspiring, and moving.</description>
		<content:encoded><![CDATA[<p>First of all, I want to thank you for this speech. It is sent internally around with some friends in the office. Yes, I am a call center agent. I never dreamt of becoming one but is encouraged with the economic situation right now.</p>
<p>I am a licensed Social Worker from a Prominent state university. Though licensed, I am still stucked with the BPO industry for one simple reason: survival. Still hoping that all other kinds of jobs, licensed or not would be paid well enough for the kind of work they do, and would compensate well enough the everyday needs. Yet, the system has enclosed us in the ordeal of surviving amongst the fittest. </p>
<p>I have observed that in some countries, they work hard to party harder. Here in the Philippines, we work to survive. Our politicians always talk about issues of morality and the dirty game of politics. No one talks about agriculture, raising the standard of education, that brain drain still continue, and that more and more people are losing hope of having a better future here.</p>
<p>I wish I have more time to discuss and elaborate everything, but I still need time to sleep. Again, thank you for this message. It is really inspiring, and moving.</p>
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		<title>By: bong_rocks</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-270432</link>
		<dc:creator>bong_rocks</dc:creator>
		<pubDate>Mon, 07 Sep 2009 10:34:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-270432</guid>
		<description>We should learn from our history and according to Buddha : &quot;Nothing is permanent&quot; ... all is changing ... 

And as of this moment, during this time of crisis, we need alternatives to augment our basic needs. Who could provide the tuition fee for our children, who could provide medicines for our sick parents...who could provide our basic needs... only people with great innovative minds, realistic applications and available resources.

This crisis only tells us lessons, and one of those is we people should compliment to each other. We need each other for us to live and survive. Like filipino culture with &quot;bayanihan&quot;... and in wider sense , other countries are also learning that nothing is indispensible in this world. In other words, Phils needs other countries, US and other 1st worlds countries need developing countries to manufacture their products bcoz of cheap labor. First world countries should implement this to augment their declining investments as well as to support hundreds, thousands and millions of employees..excluding indirect beneficiaries. We are trading our best manpower in this country. And we should be proud of it, because other countries are slowly recognizing our skills, talents and values. We should be proud Pinoy!

Just imagine a world without this trade. Just imagine without this entrepreneurs. Can we afford to walk a hundred kilometers just to say &quot;Hello&quot; to our loveones. Imagine without this innovative mind who invented the transportation and imagine without this investors. Do you think ideas will be realized without financial resources? 

I should suggest that we should support the effort of our government. We should make plans and suggestions how to improve the lifestyle of call center agent. We should provide alternatives and options. We should move forward and not backward. We are all part of this journey. No one is indispensable in this world. We should start thinking how to help our loveones, families, neighbors, countrymen and other countries. 

Whoever has alternatives, we should support and make the best of our efforts. 

We are in this together and together we can surpass all this tribulations.

&quot;A good attitude leads to success. &quot;

Peace and Godspeed.

Rock Pinoy</description>
		<content:encoded><![CDATA[<p>We should learn from our history and according to Buddha : &#8220;Nothing is permanent&#8221; &#8230; all is changing &#8230; </p>
<p>And as of this moment, during this time of crisis, we need alternatives to augment our basic needs. Who could provide the tuition fee for our children, who could provide medicines for our sick parents&#8230;who could provide our basic needs&#8230; only people with great innovative minds, realistic applications and available resources.</p>
<p>This crisis only tells us lessons, and one of those is we people should compliment to each other. We need each other for us to live and survive. Like filipino culture with &#8220;bayanihan&#8221;&#8230; and in wider sense , other countries are also learning that nothing is indispensible in this world. In other words, Phils needs other countries, US and other 1st worlds countries need developing countries to manufacture their products bcoz of cheap labor. First world countries should implement this to augment their declining investments as well as to support hundreds, thousands and millions of employees..excluding indirect beneficiaries. We are trading our best manpower in this country. And we should be proud of it, because other countries are slowly recognizing our skills, talents and values. We should be proud Pinoy!</p>
<p>Just imagine a world without this trade. Just imagine without this entrepreneurs. Can we afford to walk a hundred kilometers just to say &#8220;Hello&#8221; to our loveones. Imagine without this innovative mind who invented the transportation and imagine without this investors. Do you think ideas will be realized without financial resources? </p>
<p>I should suggest that we should support the effort of our government. We should make plans and suggestions how to improve the lifestyle of call center agent. We should provide alternatives and options. We should move forward and not backward. We are all part of this journey. No one is indispensable in this world. We should start thinking how to help our loveones, families, neighbors, countrymen and other countries. </p>
<p>Whoever has alternatives, we should support and make the best of our efforts. </p>
<p>We are in this together and together we can surpass all this tribulations.</p>
<p>&#8220;A good attitude leads to success. &#8221;</p>
<p>Peace and Godspeed.</p>
<p>Rock Pinoy</p>
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		<title>By: tere</title>
		<link>http://www.victorvillanueva.net/archives/2009/08/18/the-call-of-call-center-agents/comment-page-1/#comment-270339</link>
		<dc:creator>tere</dc:creator>
		<pubDate>Thu, 03 Sep 2009 19:07:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.bikoy.net/?p=2924#comment-270339</guid>
		<description>i&#039;m also an call center agent... all i can say is that.. itaas natin ang value ng &quot;excelent job&quot; na kaya nating iprovide... may talent naman talaga pinoy.. di lang sa industriya ng call center kundi sa lahat ng form of labor... appropriate labor law has to be applied.. benefits have to be given.. at government lang ang may kaya gumawa nito.. thank you cong. palatino for your speech.. it represent all laborers in general.. special mentioned lang siguro ang call center industry.. but once government do something about this everyone will definitely benefit about it..</description>
		<content:encoded><![CDATA[<p>i&#8217;m also an call center agent&#8230; all i can say is that.. itaas natin ang value ng &#8220;excelent job&#8221; na kaya nating iprovide&#8230; may talent naman talaga pinoy.. di lang sa industriya ng call center kundi sa lahat ng form of labor&#8230; appropriate labor law has to be applied.. benefits have to be given.. at government lang ang may kaya gumawa nito.. thank you cong. palatino for your speech.. it represent all laborers in general.. special mentioned lang siguro ang call center industry.. but once government do something about this everyone will definitely benefit about it..</p>
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